Prospective Customers

I’ve been considering purchasing a security system, how do they work?

Security systems operate with a series of sensors that connect to a control panel.  The control panel is located in an out of the way place, and contains the components that drive the system.  Attached to the control panel will be a series of sensors from locations throughout your home or business.  One or more keypads are installed in convenient locations throughout your home that allows you to control the system.  When your security system is armed and the sensors detect an intruder or fire, a signal is sent to the control panel.  The control panel is programmed to automatically send a signal to our central monitoring center, where the proper authorities are notified.

Another company has installed the security system in my home.  Can you still provide monitoring services?

Most likely.  Some security companies install proprietary equipment that cannot be monitored by anyone else.  In some cases, older systems may have to be upgraded to more current technology to be properly monitored.  We can work with you to upgrade or repair any existing system.

What about older buildings?  Can you install a security system in an older home or office building?

Yes.  We custom design all of the security systems that we install allowing us to work with any existing structure.  Components can be hard wired within the home or office where space permits.  Wireless components are also available when structural considerations prevent us from wiring.

I am building a new home.  Can you work with my builder and me to design a security and fire system for my new home?

Yes, we work with many homeowners and their builders designing custom security systems for their home as part of the design process.  Since each home is unique, we take pride in our ability to design affordable systems that will meet your individual needs.  The initial wiring is done when the walls are in the framing stage and the components of the system are added when the interior of the home is completed.

We also provide the design and installation of sound systems, intercom systems and structured cable for telephone and data lines.  Let us know if we can help you with any of these.

Will I get a discount on my homeowners insurance?

Generally speaking, yes.  Most insurance carriers provide a discount for homeowners that have a monitored security system.  The amount of the discount varies with each insurance company and ranges from 5% to 25%. 

What type of telephone service do I need to have my security system monitored?

We can monitor your security system with any landline provider and will soon be offering security system monitoring over the Internet for homes without landline service.

Do you require a contract?  How do I pay for your services?

Contracts for twelve-months are signed when your system is initially brought online, and renew annually.  You can choose the frequency of your billing for monitoring services.  Available plans allow you to choose billing annually, semi-annually, quarterly or monthly.  If you choose to be billed monthly, we will set up your account to be paid through an auto draft of your checking account.  After the initial twelve-month contract period, services may be cancelled with 30 days written notice.

If the power goes out, will my system still work properly?

Yes.  All security system control boxes contain a battery that will activate in the event of a power failure and provide power to your system for several hours.  In the event that your battery is low, a low battery signal will be sent to alert us of the need for replacement.

Current Customers

What do the different buttons on my keypad do? (DSC Keypads)

Stay – Press and hold this button for 2 seconds.  This turns on the perimeter devices, such as your doors & windows, and not the interior devices, your motion detectors. This will allow you to move freely around inside your home or office with the perimeter secured. This will also allow you to have a large pet inside that may trip the motion detector with the system on.
Away – Press and hold this button for 2 seconds.  This turns on the entire system, both interior & perimeter, and allows you time to exit your home or office.
Chime – Press and hold this button for 2 seconds.  This will turn the chime feature on.  Press and hold this button again for 2 seconds to turn the chime off.  When the chime feature is active, the keypads will make a chime tone when a door or window is opened.
Reset – Press and hold this button for 2 seconds.  This will reset any smoke detector that is connected to the system.
Exit – Press and hold this button for 2 seconds.  This activates the exit mode, which will allow you to exit your home without turning the system off. This only works while the system is armed in the Stay Mode.

There are 3 pairs of buttons, or three single large buttons, on the right side of the keypad. Holding both buttons, or the single large button, for 2 seconds activates the feature.
The top pair of buttons sends a Fire Alarm to the central monitoring center.
The middle pair of buttons sends a Medical Emergency alarm to central monitoring center.
The bottom pair of buttons sends a Police Emergency alarm to central monitoring center.

The yellow “Trouble” light is on and my keypad is beeping. What do I do?

When a trouble condition is detected in your security system the yellow trouble light will come on and the keypad will beep every 10 seconds. To stop the beeping sound simply press the [#] key. To see what the cause of the trouble is, press [*] then [2] and one or more lights or numbers will appear on the keypad.

1          Indicates that there is a low battery
2          Indicates that the AC power is turned off
3          Indicates that the telephone line is out of service
4          Indicates that the system could not communicate with the central station. This may be related to Trouble 3.
5          Indicates a problem with a wireless sensor
6          Indicates a wireless device tamper switch is open (a cover is open)
7          Indicates a wireless device has a low battery
8          Indicates that the system need to have the Time & Date reset

How do I change the time & date on my keypad?

To set the system time, enter [*][6] followed by your four-digit Master Code.  Press [1].  The keypad will now accept 10 consecutive digits:
Enter the Time in Hours and Minutes using the 24-hour format (00:00 to 23:59)
Enter the Date in Months, Days and Years (MM:DD:YY)

I think that my security system may need maintenance.  What steps do I need to take?

Simply contact us by phone or by email.  We will make an appointment for service at your earliest convenience.

How do I get a discount on my homeowners insurance since I have had a security system installed?

Once we have placed your security system online, we will send a certificate to your homeowners insurance company indicating that your security system is being actively monitored.  Simply contact us with the name of your insurance company, the agent’s name and fax number.  We will take care of it from there.

Can I change the frequency of my billing statements?  Do you offer payment by automatic bank draft?

Yes and yes.  Just send us an email or give us a call.  Monitoring is billed monthly, quarterly, semi-annually and annually.  You can choose the frequency that best suits your financial situation.  We also offer automatic bank draft services for the payment of your monitoring fees.  If you would like to set up automatic payments, just contact us for the necessary form.

I need to change my pass code.   How do I do this?

Send us an email or fax and we will take care of it.  Once the change has been made in our system, we will send a return email or fax to confirm the changes.